1. Overview
This Privacy Policy explains how Convex Stock Signal collects, uses, stores, and shares information when you use our website, mobile application, and related services.
By using the service, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
We may collect information you provide directly, including your name, email address, login credentials, support messages, subscription status, and account preferences.
We may also collect service data such as device details, app usage events, pages viewed, IP address, approximate location, alert interactions, saved items, watchlists, and other activity associated with your account.
3. Market, Payment, and Brokerage Data
If you subscribe through an app store or payment provider, we may receive entitlement, transaction, and renewal-status information needed to manage access.
If you connect a brokerage account, we may receive and store limited account, authorization, order, and position data necessary to display connection status, submit your confirmed trade instructions, and support the brokerage workflow.
4. How We Use Information
We use information to operate the service, authenticate users, deliver subscriptions and trials, improve product features, generate app content, send alerts, respond to support requests, detect abuse, and comply with legal obligations.
We may also use information in aggregated or de-identified form for analytics, product development, monitoring, and service improvement.
5. How We Share Information
We do not sell your personal information. We may share information with service providers and infrastructure partners that help us operate the product, such as cloud hosting, analytics, email delivery, app distribution, and customer support tools.
If you connect a brokerage account, relevant data may be exchanged with the broker to establish the connection, maintain it, and submit order instructions that you explicitly confirm.
We may also disclose information when required by law, to protect rights or safety, to enforce our terms, or in connection with a merger, financing, sale, or similar corporate transaction.
6. Data Retention
We retain information for as long as reasonably necessary to operate the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.
Retention periods may differ depending on the type of data, including support records, audit trails, subscription records, and brokerage authorization data.
7. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No system is completely secure, and we cannot guarantee absolute security.
8. Your Choices
You may update certain account information in the app, disconnect supported third-party integrations, and contact us regarding account-related questions.
You may also manage push notifications, marketing communications, and app-store subscription settings through the applicable platform and device settings.
9. Children
Convex Stock Signal is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
10. International Use
If you access the service from outside the United States, you understand that your information may be processed and stored in the United States or other jurisdictions where our service providers operate.
11. Policy Changes
We may update this Privacy Policy from time to time. If we make material changes, we may update the effective date and provide notice through the website, app, or other reasonable means.
12. Contact
If you have privacy questions or requests, please contact us through the contact page on this website.